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Appointment Booking

Swiftqueue Solutions

Swiftqueue Appointment Booking

Swiftqueue Appointment Booking can also be referred to as Direct Booking or On-demand Booking.

  • This is where capacity is specified, and access is on a first come first served basis.
  • On-demand service (Direct booking) can be accessed directly through a Hospital or Community Clinic web page, where a button will provide the pathway to the Swiftqueue service, to book a time that best suits the patient or citizen.

An alternative to a direct booking would be a self-referral to the same type of clinic where set capacity is offered, and slots can be accessed via a qualifying questionnaire on the self-referral form.

Examples of On-demand Clinic Settings

  • Blood Test (Phlebotomy)
  • Vaccination Clinics
  • Mass Testing
  • GP Clinics
  • Opthalmology
  • Private Physiotherapy
  • Walk In X-Ray Departments
  • Sexual Health Clinics
  • Urgent Assessment Clinics

Swiftqueue Solution Overview

  • The clinic defines the capacity in terms of bays/rooms and the appointment duration.
  • Swiftqueue creates a web access to a 'Book an Appointment' button on the hospital website and patients were given access to time slots to book appointments.
  • In addition to the patient choosing their own preferred appointment time, they also had access to their own Patient Portal, allowing them to view all their active appointments and to book an appointment for a family member (child, parent, friend etc) if required.
  • A reminder email and/or SMS was automatically triggered to the patient, and the patients checked in on arrival at a Kiosk.
  • The check-in time, waiting time and seen time were all captured, and end of day reports were automated.
  • The platform manages a mix of scheduled care and walk-in appointments which also covers the possibilities of inpatient referrals.
  • The capacity can be set/adjusted to manage a level of walk-in patients, but most patients prefer to book and have a slot that suits them.

Access and Availability

  • Online bookings are available 24/7, 365 days a year.
  • Access from all popular client devices desktop, tablet and mobile devices.
  • Online booking of multiple and dynamic complex appointment types.
  • Two-way authentication for all patient online registrations, ensuring that all bookings are legitimate.
  • Patient-focused Help Centres available to all patients, providing step-by-step illustrated guides to support and help patients booking online.

Configuration & Security

  • The ability to dynamically enforce different rules based on appointment types.
  • Additional data capture functionality based on different appointment types.
  • Real-time display of available appointments for a clinic 24/7.
  • Real-time search, booking and confirmation of appointments.
  • Allowable slot matrix, allowing clinics to utilise multiple slots at the same time e.g. 2, 3 or X slots at 9am.
  • The system is secure, compliant and uses SSL technology utilising secure TLS connection.
  • Our queueing technology ensures that only allowable slots are booked, ensuring that double booking or over allocation is not allowed (if required by the clinic).